Terms and Conditions
Agreement
When you play at True Fortune, for fun or for real money, you accept these rules as the full agreement between you and us. If one clause turns out to be invalid, every other clause still applies. We can change the rules at any time, so check them from time to time. The English version is the binding one, and translations are a courtesy only.
Licence
True Fortune Casino is registered, licensed and regulated by the Government of Curacao.
Age and where you play
You must be 25 or older to play. The legal age in your country may be different, and it is up to you to check it and to make sure online gaming is allowed where you live. We may ask you to prove your age at any time.
One account per person
Only the registered account holder may log in and play. Accounts cannot be transferred. We allow one account per person, per household, per device and per IP address, including our sister casinos under the same management.
Conduct that breaks the rules
We may close an account, confiscate winnings and balances or refuse services when we find, for example, more than one account, false registration details, a name on a payment method that does not match the account, play from a region where online gaming is not authorised, chargebacks or threats of chargebacks, collusion, bonus abuse, use of software bugs or automated playing tools, or abusive behaviour towards our staff. Betting strategies such as Martingale are fine as long as no automation or manipulation is involved.
Games and technical issues
Game results come from the game server, and the server record decides any dispute about an outcome. If a technical failure or glitch happens, bets in play may be void. Problems caused by your own connection, computer or software are not covered.
Bonuses
Bonuses carry a wagering requirement unless we say otherwise before you claim them. Bonus money cannot be withdrawn and is deducted when you cash out. Cashback carries 1x wagering and can be withdrawn up to 10 times the cashback amount, and cashback from tournaments, raffles and special promotions up to 2 times the cashback. A bonus of 200% or more claimed with a deposit has a maximum cash out of 10 times that deposit. If you prefer to play without a bonus, tell Support before you start. Once you have placed a wager, the bonus has to be played through.
Free chips
Free chips, comps and other free bonuses need 20x to 60x wagering, unless the offer says otherwise. Winnings from a free bonus are capped at 50 credits, and you can cash them out only once unless our casino manager agrees otherwise. If you have never deposited, you cash out within the first 30 days after registration and first make one successful deposit of at least 15 in your account currency. If you have deposited before, your last deposit must be no older than 30 days.
Withdrawals
Every deposit has to be wagered at least once before a withdrawal. Approval can take up to 18 working days once the authorisation process is complete. Payouts are limited to 1,500 credits per request and 10,000 credits per month, with larger sums paid in instalments. The minimum withdrawal is 50 in your account currency. Transfer fees of 10 to 40 in your account currency may apply, depending on your location. If requested documents do not arrive within 30 days, the withdrawal is cancelled.
Inactive and closed accounts
If you do not log in for 120 days, or go 120 days without placing a bet, the balance on the account is forfeited. Money left in an account when it is closed, including pending withdrawals, cannot be paid out.
Complaints
Send a complaint in writing within 5 days of the event. Later complaints may be considered in special cases, such as when a player was unable to respond.
Refunds
A deposit can be refunded within 24 hours of the original deposit, once your account has passed our compliance checks, for a game malfunction shown in a screenshot, credits you could not play or a wrong charge shown on a statement. Refunds by paper check or bank wire carry a fee in your account currency, 55 for a paper check, 20 for a SEPA wire and 75 for a SWIFT wire. Crypto deposits under $25 cannot be refunded and stay on your balance as credits.
Refer a Friend
Your friend must be new to True Fortune, use a different computer and IP address, and deposit at least 25 in their account currency. Allow 48 hours after that deposit for both bonuses to arrive.